National Research Corporation has selected Golisano Children’s Hospital of Southwest Florida as a recipient of its 2014 Path to Excellence award. Golisano Children’s Hospital was recognized as the best performing children’s hospital nationwide in delivering an excellent patient experience.
“We are honored to be acknowledged in this way. When caring for children we are truly caring for the entire family,” explains Kathy Bridge Liles, Chief Administrative Officer of Golisano Children’s Hospital. “Many of our patients are here for long periods of time or they return quite often due to serious illness, so we get to know them by name, and at times, we even get to know them on a personal level. This connection helps us to focus on their unique needs and gain insight into their experience from their personal perspective. In turn, this enables us to highlighting the importance of communication and teamwork in enhancing care and recovery.”
Golisano Children’s Hospital of Southwest Florida was selected for its ranking in the Patient Outreach Program category Top Performers of Children’s Hospitals. As a 2014 award recipient, Golisano Children’s Hospital is among a select group of health care innovators leading the way on the path to patient-centered care, with greater than 98% of patients saying they were satisfied overall with care at the facility. This was the highest score of all 109 children’s hospitals in their comparison group.
National Research selected Path to Excellence award recipients based on their achievement within categories that patients have identified as being most important to the quality of their care. The Path to Excellence Awards recognizes the work of so many people in each winning organization. The people involved come from a wide range of disciplines and skills, working together in coordinated teams and exerting effort over time to listen to their patients and respond to their needs.
The top leaders of each award winning organizations are committed to improving quality and increasing patient-centered care within their facilities. A firm commitment from the top is a key driver of change, and these attitudes are reflected in the frontline work of the organization. The daily drive, commitment, and attentive thinking of individual staff members lead to creative changes that improve what patients experience when they rely on medical care.
“National Research Corporation congratulates Golisano Children’s Hospital of Southwest Florida for their outstanding achievements,” said Helen Hardy, Senior Vice President of Client Service at National Research. “Implementing improvement processes requires an immense amount of time and resources. Winning this award demonstrates that Golisano Children’s Hospital of Southwest Florida understands what it truly means to define patient-centered care.”
The winners were selected from the extensive database of National Research hospital clients for their performance over the last four quarters.